It is very easy! Click on “Add to cart” or “Buy ” button for each item you want to purchase. Click on “Shopping Cart” or “Checkout” to finalize your order.
Do I have to pay tax?
21% rate VAT is expected to be collected that is why we apply that to the orders.
Will I get a receipt with my order?
Yes, you will receive an email receipt when you place the order. If you have created an account, you will also find your order history by logging into the My Account section of the website.
Is it safe to place an order?
WIKOBO uses the services of a third party to process credit card transactions. Wikobo’ employees do not have access to your credit card information and no information is stored on Wikobo’s server.
Payments are secured by an SSL encryption certificate.
What are the online payment methods?
We accept the major cards: Such as Visa and Mastercard,
We also accept secured platforms such as PayPal and Stripe and we are working hard to include more.
All the payments are secured by an SSL certificate.
Will my credit or debit card be charged immediately?
Yes, your credit card will be charged when you place your order. When you enter your credit card information and click “order” on the final review page, we will give you an order confirmation number.
You will also receive an email confirming that your order has been received within a few minutes.
How will I know that my transaction has been accepted
We will immediately email you an order confirmation – please make sure to add wikobo to your “safe senders” list in order to prevent our communications from being blocked by spam filters.
Also make sure that we have your correct WhatsApp for alternative comunication
What shipping methods are available now?
At the moment we are offering STANDARD shipping to the European Union, North America and other countries.
We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long will it take to get my package?
Shipping time varies by location. Our estimates is: From 5 to 20 days Another factor is availability of products. If product is not available in the corresponding warehouse, we will do our best to locate and get it from other warehouses in other countries or continent.
This means that sometimes some products are delivered in less than the estimated time and others take a bit longer. We really appreciate your pacience when that happens.
The truth is, you don’t need to worry because most of our customers are very happy. On the other hand, we are always looking to improve to offer better shipping services.
Do I need an account to place an order?
You do not need to create an account to place an order. You can checkout as a guest. However, creating an account makes it quicker to place an order by saving your profile information and address book. You can also track your order history in your account.
Creating account helps you trace your BLUE POINTS that let you receive the rewards we give to our customers during our BLUE GIFT DAY that we cellebrate in April, August and December.
Who should I to contact if I have any queries?
Wikobo Customer Service can be contacted at customers.wikobo@gmail.com
How do I search for an item?
You can use the internal search engine of this website. Enter the name or type of product you are looking for. For example, you can search for “bag” and thus discover different filters that will allow you to refine your search.
The menu bar also gives you access to the main categories: Electronics, Apparel, Accessories…
What if the product I am looking for is not in stock?
You have the option of setting up an alert on the website. You will then receive an email to let you know as soon as your item becomes available again.
However, if the product is having success, our workshops will do their utmost to replenish it.
How can I be sure I am ordering the right size
Please refer to our size guide produced by our Quality Control team to pick the right size and best fit for yourself
